Refund policy

ULTIMATE WATER CREATIONS INC
THE RETURN FLOW & REFUND CONDUIT
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CONDUIT VERSION: RETURN-POLICY-UWC-2026-REV1
EFFECTIVE DATE: June 8, 2026
ORGANIZATION: Ultimate Water Creations Inc
SUPPORT CHANNELS: info@wolocastel.com | (310) 446-1614

We want you to be completely satisfied with your order. If you need to make a
return, please read our structured refund conduit policy below.

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VALVE 1.0: THE 30-DAY RETROACTIVE WINDOW
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To qualify for a return or refund adjustment, your request must be initiated
within exactly 30 calendar days from the date of package delivery (as confirmed
by the carrier tracking database). Return requests submitted after this 30-day
limit will be automatically locked and ineligible for processing.

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VALVE 2.0: MATERIAL RECOVERY ELIGIBILITY CHECK
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All returned merchandise must pass a physical quality inspection at our operations
center. To qualify for a refund, products must meet these requirements:
• UNUSED: Completely unused, uninstalled, unaltered, and free of signs of wear.
• ORIGINAL PACKAGING: Packed securely in all original, undamaged product packaging.
• COMPLETE: All components, accessories, instructions, and tags must be included.
• PROOF OF PURCHASE: Accompanied by a valid order confirmation number,
sales invoice, or purchase receipt.

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VALVE 3.0: NON-RETURNABLE ASSETS (EXCLUSION BOARD)
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The following product categories are permanently excluded from the return conduit:
* Personalized, custom-designed, or custom-configured items.
* Digital software files, downloadable products, gift cards, and store credits.
* Promotional clearance items or merchandise labeled "Final Sale".
* Any products showing physical damage caused by user error or misuse.

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VALVE 4.0: THE CANCELLATION DRAIN (24-HOUR CLAUSE)
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- CANCELLATION REQUESTS: You may cancel an order free of charge within 24 hours
of order placement, provided it has not yet entered our fulfillment queue.
- POST-SHIPMENT: If the order has already shipped, it cannot be cancelled. You
must receive the shipment and then initiate a standard return under the rules
of this conduit.

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VALVE 5.0: COURIER TOLLS & LABEL CONDUIT
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Who is financially responsible for return shipping costs depends on the reason
for the return:

CUSTOMER SITUATION SHIPPING LABEL COST COVERED BY:
────────────────── ───────────────────────────────
Remorse / Changed Mind Customer (must purchase their own label)
Wrong Size/Color Ordered Customer (must purchase their own label)
Incorrect Product Sent Ultimate Water Creations Inc (prepaid label)
Manufacturing Defect Ultimate Water Creations Inc (prepaid label)
Transit Damage (reported < 48 hrs) Ultimate Water Creations Inc (prepaid label)

* Note: Original shipping fees paid at checkout are non-refundable except in
cases of our fulfillment error. We highly recommend using a trackable shipping
service for your return, as we accept no liability for items lost in transit
back to our warehouse.

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VALVE 6.0: PIPELINE INTAKE (THE 5-STEP PROCESSING FLOW)
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STEP 1: SUBMIT REQUEST
Send an email to info@wolocastel.com or call (310) 446-1614. Include your order
number, the item(s) you wish to return, and the reason.

STEP 2: RECEIVE RMA
Our team will review your request within 2 business days. If approved, we will
issue a Return Merchandise Authorization (RMA) number and the return address.
[!] WARNING: Do not ship items back without an RMA number. Authorized parcels
will be rejected at our facility.

STEP 3: SHIP BACK
Pack your items securely. Write your RMA number clearly on the outside of the
shipping box and dispatch the parcel.

STEP 4: PHYSICAL INSPECTION (3 to 5 business days)
Once received, our QC team will inspect the item within 3 to 5 business days.
We will email you to confirm whether your return has been approved or rejected.

STEP 5: FINANCIAL DISBURSEMENT (5 to 10 business days)
If approved, we will issue a credit to your original payment method within 5
to 10 business days. Please allow an additional 2 to 3 business days for your
bank or card issuer to post the refund.

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VALVE 7.0: IN-TRANSIT DAMAGES, DEFECTS & CORRUPTIONS (48-HOUR NOTICE)
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If your order arrives damaged, defective, or incorrect:
1. Report it within 48 hours of delivery. Email info@wolocastel.com
or call (310) 446-1614.
2. Provide your order number and clear digital photographs showing the damaged
products and shipping container.
3. Upon verification, we will issue a prepaid return label and ship out a
complimentary replacement product or process a full refund.

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VALVE 8.0: INTAKE PORT (CONTACT & SHIPPING ADDRESS)
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For all return inquiries, please contact our support desk:

Ultimate Water Creations Inc
2934 N Beverly Glen Cir, Suite A,
Los Angeles, CA 90077, United States

Phone Channel: (310) 446-1614
Email Channel: info@wolocastel.com